FAQS

Skincaring Castle

Frequently Asked Questions

Hamare paas skincare ki mukhtalif brands ek hi jaga par hain — order, delivery aur products se mutalliq har zaroori jawab yahan mojood hai.

Skincaring Castle par kitni brands available hain?
Skincaring Castle ek multi-brand skincare platform hai jahan aapko cleansers, serums, moisturizers aur sunscreens jaisi cheezein alag alag trusted brands se milti hain — sab authentic aur ek hi checkout se order ho jati hain.
Products original hain ya nahi, iski guarantee kya hai?
Har product seedha authorized brand ya official distributor se sourced hota hai. Koi bhi item bina packaging seal check kiye dispatch nahi hota, aur agar kabhi koi masla ho to hum replacement ki poori zimmedari lete hain.
Order kitne din mein deliver hota hai?
Karachi ke andar order aam tor par 1–2 working days mein pohanch jata hai, jabke baqi Pakistan ke liye 3–5 working days lagte hain. Order place hote hi aapko tracking detail email aur SMS dono par mil jati hai.
Agar mera skin type product ke saath match na kare to?
Har product listing par skin type aur main ingredients clearly likhe hote hain, taake aap sahi choice kar sakein. Iske bawajood agar product suit na kare, to unopened items par 7 din ke andar easy return ya exchange available hai.
Ek order mein multiple brands ke products mangwa sakte hain?
Bilkul. Aap apni pasand ki kisi bhi brand se products cart mein add kar sakte hain aur sab ek hi checkout aur ek hi delivery charge mein aapke pass pohanch jate hain — alag alag order karne ki zaroorat nahi.
Payment ke kya options available hain?
Aap Cash on Delivery, debit/credit card, ya bank transfer — jo bhi tareeqa aapke liye asaan ho, is se payment kar sakte hain. Online payment karne par order automatically confirm ho jata hai.
Order place karne ke baad cancel ya change kar sakte hain?
Order dispatch hone se pehle aap usay cancel ya modify kar sakte hain. Iske liye bas humari support team ko order number ke saath contact karna hota hai, aur hum foran update kar dete hain.
Kya aap poori Pakistan mein delivery karte hain?
Ji haan, Skincaring Castle Pakistan ke tamam bade shehron aur zyada tar chhote qasbon tak delivery deta hai. Checkout par apna city select karte hi aapko delivery time aur charges dikh jate hain.
Refund kitne dinon mein process hota hai?
Return approve hone ke baad refund 5–7 working days ke andar aapke original payment method ya bank account mein process kar diya jata hai. Progress ki update aapko email par milti rehti hai.
Discount ya promo code kaise use karein?
Checkout par ek "Promo Code" field diya gaya hai — apna valid code wahan enter karein aur "Apply" par click karte hi discount total amount se automatically kat jayega.