Return & Exchange
Skincaring Castle
Return & Exchange Policy
Hum chahte hain aap apni kharidari se poori tarah satisfied hon. Agar kuch theek na lage, to neeche di gayi policy ke mutabiq aasani se return ya exchange kar sakte hain.
Din Ka Return Window
Order deliver hone ki tareekh se 7 dinon ke andar return ya exchange request submit ki ja sakti hai.
Return Kaise Karein
Sirf 4 aasan steps mein apna return ya exchange process karein.
Contact Karein
Order number ke saath humein email ya WhatsApp par batayein ke return chahiye ya exchange.
Request Approve Ho
Hamari team 24 ghanton ke andar aapki request review kar ke confirm karegi.
Item Bhejein
Product ko original packaging mein pack kar ke diye gaye address par bhej dein.
Refund / Exchange
Item mil jane ke baad refund process ho jata hai ya naya item dispatch kar diya jata hai.
Return/Exchange Eligible
- Product unopened aur original sealed packaging mein ho
- Item damaged ya defective mila ho
- Galat product deliver hua ho (jo order kiya us se mukhtalif)
- Request 7 dinon ke andar submit ki gayi ho
Return/Exchange Eligible Nahi
- Product opened, used ya partially used ho (hygiene ki wajah se)
- Seal ya original packaging missing ho
- Sale ya clearance items (jab tak specify na kiya jaye)
- 7 din ka window guzar chuka ho
Return ya Exchange Karwana Hai?
Order number ke saath humse contact karein, hum foran aapki madad karenge.
Email Karein Call / WhatsApp Karein